Zheru Jiang

UX Designer







Georgia Institute of Technology - Research Assistant

Jan 2018 - Present

• Designed the user interface of network security system from scratch for the external client.

• Reorganized information architecture of the entire system based on cognitive hierarchy and affinity.

• Designed new features for alert investigation, inventory tracking and collaborative management, which drastically improved system usability.

• Created hand sketches, wireframes, and pixel perfect design to communicate with stakeholders and engineers.

Balsam Brands - UX Designer

May 2018 - Jul 2018

• Designed the flow of e-commerce webpage, strategizing new branding language and targeting more accurate customer niche.

• Explored webpage selling guide and designed a customer redirecting quiz.

• Conducted heuristic evaluations with quiz prototype and presented result to site managers, after which it was added to next year’s roadmap project.

• Worked cross-functional with Marketing, E-Commerce, Customer Service, and Dev teams to promote user-centric thinking corporate-wide.

Involved in user research to explore, uncover and analyze end-user requirements.

Tencent - Product Designer

Jul 2016 - Sep 2016

• Proposed a new design of mobile QQ public account’s homepage incorporating message feeds, which increased the opening rate of account’s homepage after implementation.

• Designed customizable units of new homepage and worked closely with the UI team to ensure consistency of product visual language.

Limiton LLC - UX Designer

Mar 2017 - May 2017

• Designed and implemented a user center on the company's mobile web app terminal in 3 weeks.

• Designed a roulette game that has been played over 304,214 times by subscribers.

• Involved in weekly high-level product design meetings with the startup’s CEO.


Georgia Institute of Technology

Aug 2017 - May 2019

Master of Human-Computer Interaction

National University of Singapore

Jan 2015 - May 2015

Industrial Design

Shanghai Jiao Tong University

Aug 2013 - Jun 2017

B.E. in Industrial Design top 1%


User Experience Design

Storyboarding | Journey Mapping | Persona

Prototyping | Visual Design | Video Editing

User Experience Research

Interview | Contextual Inquiry | Card Sorting

Survey | Focus Groups | Usability Testing


JavaScript | CSS | HTML | D3.js | Python | Java


Outstanding Graduate of Shanghai

Jun 2017

Awarded to the top 3% of graduates in Shanghai

Academic Excellence Scholarship

Aug 2014 - Jun 2016

National Scholarship

Aug 2013 - Jun 2014

Awarded to the top 0.2% of students in China